Total Quality and Human Resources Management: Lessons Learned from Baldridge Award-Winning Companies
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ABOUT THIS CONTENT
Moving from a business as usual to a TQM culture demands much from an organization. Nowhere in the organization is the demand more apparent or more important than in the human resource management function.
Source: Richard Blackburn, Benson Rosen, Academy of Management Executive Vol. 7 No. 3, 1993