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Operations Notes – Re-Engineering

process – taking a set of inputs and producing a value added output


Underlying problem that re-engineering tackles is fragmentation of work (“Humpty Dumpty” school of org. design)

Typical businesses without re-engineering are characterized by:

A simple process needs substantial tasks. Simple tasks require a complex process

Benefits of Using Case Teams

Problems with Using Case Teams

Steps Needed to Re-engineer

Criticisms of Re-engineering

Re-engineering vs. Total Quality Movement (TQM)


Total Quality Movement: